Motivating employees - Part 1 - The Conscientious Employee

A lot has been written about self-motivation and even more about to motivate employees. Since we have named October Motivation Month at Industrial Solutions, I will be sharing throughout the month on what motivates people according to the DiSC profile workplace priorities.

The theories behind DiSC have been around since 1928 when first published in the book, Emotions of Normal People by William Moulton Marston.  He defined four primary emotions which today are categorized as Dominance, Influence, Steadiness and Conscientiousness. For those of you looking for more, there is a terrific whitepaper on the reliability and validity of the DiSC Profile Assessment which you can download and read.

While certainly we can grow in our ability to operate outside of our primary emotions and preferences, most of us tend toward one or two regions of the DiSC Map

Today I want to talk about the priorities which tend to drive decisions and actions of those with the C or Conscientiousness personality type.  When we are able to appeal to the priority areas of those who fall into the C quandrant on the map, we are going to be able to help motivate these employees.  As you can see on the image, people in the C quandrant tend to priotize Challenge, Accuracy and Stability, particularly when they are in the workplace.

These people are going to often be demotivated when the organization or team they are working on emphasizes Action or Enthusiasm over Accuracy and Stability.  They are going to become quite demotivated when they feel that the organization is moving ahead or pursuing plans before a thorough assessment has been completed.  They are likely to push back hard against this activity, but if they don't get any detailed response, they can tend to shut down.  In addition, while they may recognize the value of collaboration and support, they can become frustrated working in teams where the emphasis is more often on relationship or individual care and not on completing tasks.

To help your C co-workers, teammates or employees, first be sure that you acknowledge their need for detail and accuracy. Take their concerns about the speed of change to heart and try to give them the needed time to get comfortable with the ideas being considered.  If you can spend time early-on with them discussing changes, and allow them the opportunity to ask questions, challenge ideas and get the information they need, they will be much more prepared to discuss the ideas in a follow-up or group meeting.

Organizations need C people.  They make sure the organization or team doesn't 'run too far ahead' or 'go off the rails'.  These employees will love being asked to help identify the risks, generate a list of required action steps, and dialogue in an environment where their questions are answered logically and with detail.

The best thing you can do for your C employees and co-workers is the invite their questions and engage them on issues of concern.  They will make your organization better and help you take well-informed and thoroughly reviewed decisions.


If you want to learn more about how more about Building Great Teams @Work, then you will want to attend one of our Fall Workshops on this topic. Contact me via email at jvonthaden@solutions-industrial.com with questions or for a 20% discount promo code.

Was this helpful?  Leave a comment to let me know.  Also, let me know what you do to motivate your employees, particularly those highly Conscientious ones.

To be Believable, Go All-In

One of my favorite "reality shows" has gotten a lot of attention this week. Yes, it is #sharktankweek and I have enjoyed watching a few episodes I missed and even a couple I had already seen. If I have learned one thing from watching this show, it is that presentation has at least as much to do with the likelihood of getting funding as does the actual idea. In fact, in a few cases, it was clear the 'sharks' liked the business owner more than their product, and I even watched Kevin O'Leary honestly make an offer so he could burn the product and save the owner years of misery. "Mr. Wonderful" certainly implied that he thought the owner was better than their product offering.

The idea that the quality of the presentation is a critical success factor is certainly no surprise. Corporate America spends millions specifically on presentation training. Deloitte recently reported that corporate training grew 15% in 2013 to over $70 Billion in the US, and fortune 500 companies are spending an average of $5,000 on training per salesperson.

What I have learned from my own presentation experiences and from various training events is that if you want to be believable; you cannot hold back. How many of us have watched people who seem to have the right idea about a motion, hand-gesture, or exaggeration, but then seem to pull back at the last minute. The audience sees this as disingenuous. Perhaps we don't even know we do it, but subconsciously, we immediately assume the presenter doesn't really believe what they are saying.

I've had the same personal experience. When I was not actually convinced of the information I was presenting, I hesitated, I hedged, I stuttered. When I am confident and have fully embraced the information I am presenting, something amazing happens to me...I lose myself. I forget about being self-conscious and about the presentation and focus on my audience's response to the information I am providing. The beauty of this is that my listeners actual begin to engage, and the result is often more dialogue and less monologue.

Of course, there are plenty of do's and don't for presentations, and you can find them all over the web and in many publications. Forbes has an entire series of articles about presentations on their website. Here's a great one from Communispond, a company whose training I have actual attended: The Only Way To Prepare To Give A Presentation http://onforb.es/16gP17j via @forbes

But with all the quality training and tips available, at the end of the day you must be believable to be accepted. For that to happen, you must first believe the information yourself. Then you must go all-in. Don't hold back. Make your gestures large, and be bold. Speak loudly, smile, show confidence, and you will win.

Setting Expectations

Greetings.  I am back from vacation - had a really nice time in Florida with my wife and kids.  While we had some interesting weather (tornados and storms), we also had some absolutely beautiful days.  Of course, I learned more from the stormy days than the sunny ones...isn't that how life is?  But that's for another blog day.

Anyway, we had some challenges as a family during the stormy days.  Much of it having to do with life not meeting our expectations.  I was thinking about this over the last few days and was reminded today about something that Paul wrote in his letter to the church in Philippi.  In the first chapter of this letter, Paul says that he can't decide whether it is better that he live or die.  He is focused on doing everything he can to be useful.  To use whatever the day brings.  Seems we could learn something about that.  Paul is able to find joy even while in prison.  Glad that the prison guard knows he's there for his faith.  Glad that it is an encouragement to others to be bold about their faith.  Amazing to me when I think that we allow a bit of bad weather to change our attitude.  Sunny - Happy, Rainy - Bummed.  I'm victim to this as much as anyone, but what I am reminded of is the fact that we shouldn't let our circumstances change our attitude, drive, determination.

In my business I am currently facing some challenges due to the unrest in the middle east.  Frustrating.  Disappointing.  Disheartening.  But should it be?  I think that allowing my circumstances to be disheartening is where I start to miss the mark.

Part of overcoming this is to do a better job of setting and managing expectations.  Now, I am not suggesting that we set the bar so low that anything is better than our expectation.  A defeatist attitude is not what I am advocating.  What I am suggesting is that we set our objectives and build our action plans based on what we can best determine will happen.  Build in some contingencies, and then move forward, confident that if we work our plan, we will have put ourselves in the best possible position for success.  Sure there will be set-backs and unexpected challenges, but with this attitude, we should be able to quickly assess the situation, lean into our pre-determined contingencies, and adjust.

Road blocks, economic conditions, and storms of all kinds, shouldn't affect our attitude or add stress to our lives.  Planning ahead, recognizing those things outside of our control, and setting reasonable expectations, is the key to a enjoyable and joyful life...and vacation too.

Best,

jvt

What are you waiting for?

This past Saturday was just a beautiful, sunny, pre-Spring day here in St. John, IN.  It's as if all of nature was straining to break forth with new life.  I loved it.  With the coming of Spring, I should be excited about the future; about the great possibilities that the new season brings, and yet I can't help thinking about the past a bit.

Have I used the time well?  Have I accomplished anything that will last?  Will my time here on earth amount to anything of value?  Will I even be a footnote in the scheme of things.  I suppose some of you are thinking that I'm having a mid-life crisis.  But I can assure you I am not.  What is happening is that I have been doing a lot of thinking about the future, but in light of the past.  I am in a small group that meets a couple times a month and we have been looking at a fabulous book by Max Lucado called Outlive Your Life.  I have always enjoyed Lucado books, but the studies have not really done it for me.  THIS ONE IS DIFFERENT.  It is about the best video series I have watched with a group.  I would recommend this for anyone who is asking how to best invest themselves in the world around them.

Anyway, enough commercial.  What are you doing to invest yourself in those around you?  Are you building relationships?  Are you mentoring anyone?  Are you lending anyone a helping hand?   If you are waiting for a personal invitation, may I remind you that you already have one?   When Jesus was asked by an expert in the law who his neighbor was, that he might love him, Jesus told the story of the Good Samaritan.  You can find that story beginning in Luke 10:25.  The best part is the end.  After the story, Jesus asks the expert in the law who acted like a neighbor.  The expert says, "The one who had mercy on him."  Jesus says, "Go and do likewise."

So, I'll ask again, what are we waiting for?  Make your life count.  Outlive it!

Best,

John.

Shrinking the World

If you are like me, there are times when the world feels large and ominous.  Events like last week's Tsunami and the continuing devastation in Japan can really make us glad we don't live by the coast.  It's easy to feel like those events are very far away.  I have also observed that the impressions and views we have about those who live so very far away from us are often misguided, and sometimes just flat wrong.

I've been thinking about these ideas this week as my daughter is studying the events surrounding World War II.  Frankly, I felt a bit embarrassed to try to explain why the world in general, and the U.S. in particular did nothing to stop Hilter, Mussolini, and Japan as they reached beyond their boarders.  I have no doubt that it is easier looking back at events that happened three quarters of a century ago than it was at the time.  Sadly, I sometimes wonder if we've grow much beyond the viewpoints prevalent in the 1930s and 40s.  When Italy invaded Ethiopian, we yawned.  When Hilter invaded Sudetenland, Czechoslovakia, we hardly squeeked.  What's worse, the UK prime minister, Chamberlain's policy of appeasement aside, his comments still resonate today, "How horrible, fantastic, incredible it is that we should be digging trenches and trying on gas-masks here because of a quarrel in a far away country between people of whom we know nothing" (Underline added).  What if those of us in Chicago said that about the people of Norfolk, VA, (home of Norfolk Naval Base and headquarters of NATO, yes, that NATO) which is about the same driving distance (870mi) as London is from Sudeten, Czeck Republic.



Distribution of Supplies in Japan



So, all this to say, that while we might be appalled today at the idea that people less than 900 miles away would be considered too foreign to fight for, I suspect that we sometimes find ourselves feeling the same about the plight of those that are separated by culture even in our own backyard, let alone those in Japan who are now struggling for daily survival in one of the richest countries in the world.  One organization making a difference is Samaritan's Purse.  Samaritan’s Purse is sending more than 90 tons of emergency aid to bring help to disaster victims in Japan.  Supporting them could make the difference in the lives of many, and as you become connected to those in "far away lands", I can guarantee that your world will become smaller, and the needs and concerns of those both far-away and right next store will become important to you. 

Best,

John.